Customer Testimonials
Terry was the BEST!
I was very pleased with the service Grant and Mark provided me with . I certainly will recommend them and will come back if in need .
Great customer service from Nissan
When I brought my car in for tire rotation, then service rep said that rotating them would not be helpful and that I should get my tires replaced. He said he order them and they would get here the next day. He also said that there was buy 3 get 1 free deal going on. I was happy with professional and customer focus at Jim Coleman service dept.
My salesperson was very helpful and courteous. He also helped me understand the recall on the car I was buying and we quickly arrived at a final price.
Super easy process for my 2025 Kicks! Love my car!
Sharifa Wali was very helpful and provided great customer service. I would highly recommend her.
We really enjoyed working with Anand Javeri when buying our new Nissan Rogue. Anand explained the different options available and showed us our vehicle in several trim levels so that we could make an informed decision. He was sincere and enthusiastic, going out of his way to make certain our questions were answered. Our experience working with Anand made us feel glad we chose Jim Coleman Nissan.
For me I can say this place it's the best one who's existed cause of the person that they have in there who knows how to treat the client. I want to speak about the Anand. That's him who encouraged me to get the car. He really excellent of what he's doing. Every store or car dealer supposed to an Anand in there. If I have to recommend someone to car dealer I will recommend to Jim Coleman Nissan and I will also tell to that person when you get there ask for Anand to get ...
Excellent service !
Tyler was friendly and very efficient given he was the only available person most of the day to help. So far the service on the vehicle has been fine but I'll strongly consider the recommended repairs. I appreciated the guidance on how to follow-up on my tires. Great service per usual
Mark Jones of Jim Coleman Nissan runs a fantastic Service Center that is very attentive to your needs. I highly recommend them. Janie
I love Nissan they always have time for me. So caring and professional. I really appreciate my Nissan Family 🥰🥰🥰
My last experience was awesome and efficient.
Had a really good experience, Destiny and Steven took really good care of me and even gave a complimentary wash with just an oil change. My go to dealership from now on for all my services
All the staff at Jim Coleman Nissan is very friendly and helpful. Andreas, especiay, made the process of trading in my previous car and purchasing my new (used) Nissan Pathfinder very smooth and hassle-free! I highly recommend and would even make the 2 hr and 45 min drive again to purchase from here.
Anand was great showed us all the features and gave us a great deal
Great experience from start to finish! Our sales rep Andreas was fantastic. He was very kind and helpful, as were the rest of the staff, including Ben from finance. Thank you for making car shopping-an otherwise stressful experience-a pleasure! We're thrilled with our purchase!
Had a great experience buying a car at Jim Coleman at Bethesda with Anand Javeri. Anand is knowledgeable about cars but More importantly, is empathetic and patient. He took time helping me acclimatize myself to the new car and settings. I highly recommend this place and Anand.
Went here with my mom to get a new car, and anand was supercool about taking us through the whole process. He was respectful and was funny as well. I appreciate everything he did for us and helping me get my first car!
Sharifa Wali was the best!!! very sweet, friendly and personable made the process very easy! Thank you so much for making a deal!!
We recently bought our new car, a Silver Nissan Rogue, with the help of Tiffany Miller, one of their sales representatives in the Bethesda location. The staff and service were excellent, kind and professional. Tiffany went above and beyond to make us feel at home and helped us thoroughly. We highly recommend working with her and the Nissan team, and we love our new car.
Our sales person Tiffany was very professional, friendly and we would recommend her to any of our friends and family members.
Had a great experience with Anand at Jim Coleman Nissan in Bethesda. Friendly & very knowledgeable about my pathfinder. Took time to explain features I wasn’t used to. The entire staff works as a team. I would definitely recommend them.
Spending the day with saleswoman Tiffany at Jim Coleman’s Nissan of Bethesda was the best experience I’ve had shopping for a vehicle. Tiffany was awesome. The entire staff is like an untied family; everyone looks out for each other. My wife & I were treated like family; it was exhilarating. I went to buy a Nissan Rogue & left with a Pathfinder platinum.
Tiffany is awesome, and the rest of team was excellent. My wife and I thoroughly enjoyed the experience. This was the best experience we had. They took their time with us. Overall, we are extremely satisfied with our purchase.
Tifanny was amazing!!!
From telephone setup of appointment through initial reception on arrival, I was pleased by the tone of appreciation and readiness to serve my needs. Advisor Destinee’s welcome was sincere and friendly as well as super efficient. She showed me a list of the plan and advised which were necessary and which could be considered later or omitted. I was impressed by the attitude of serving my needs. She found a young attendant named Esla to explain and assure I understood how to use some of the safety measures my car offers me. The only thing that was perhaps a ...
Sharifa Wali and the team were great to work with and answered all the various questions I had through out the multiple day process. Thank you everyone
More efforts, and follow up are needed on customer service.
Had a great experience with Tiffany when purchasing our pre-owned vehicle! She provided top-notch service and went above and beyond to ensure we were well taken care of. While there were some hiccups with the finance department (Ben is the guy to see—trust me), Tiffany kept everything on track and made the overall process smooth and enjoyable. If you're buying a car from Coleman, definitely ask for Tiffany!
I just went for the service. Most people are very kind and helpful. I just wanted to mention that Anand Javeri is always welcoming and supportive.
I bought my first EV car!!!! This is the only pleasant dealership experience I’ve ever had. The employees are so welcoming without making you feel pressured. That is actually one of the things that made me feel I was in good hands. Not only did I end up getting all of what I wanted in a new car, but I appreciate Ben for making sure I was squared away (this man is a paper work guru) and Tony for literally being such a wonderful salesman and being very honest and transparent. I definitely felt heard. . This dealership is truly ...
Grant in the vehicle service area was very helpful and knowledgeable. He took care of our repair by dealing with the warranty company in an efficient manner. He took the time to explain the process and charges in a clear and understandable way. He provided great customer service!!
I had a great experience with the staff. They were very friendly and answered all my questions. Christina was great to deal with. Highly recommend!
I just purchased my first vehicle with the help of Anand Javeri (the man in the first photo in the middle) & the experience was definitely a 10/10!! Not only was he super helpful & excellent at his job, but he went the extra mile & made my family hot cocoa & even made me his personal chai. I am so so pleased with my new car & I definitely feel well set up & in safe hands! If you are going to buy a car, you absolutely need to do it through Anand. So so thankful!
We purchased a 2019 Hyundai Tucson for our daughter; drove 3 hours from Farmville, VA and EVERYTHING was just as Anand Javeri stated over the phone. Anand took videos and sent pictures before we came and had the vehicle detailed and ready before we arrived and included a full tank of gas and a programmed spare key. Anand was first-class and gave us the best car buying experience in forty years. I highly recommend Anand Javeri for your next vehicle purchase. He is very personable and pays attention to every detail. And goes out of his way to accommodate his customers. He ...
Received excellent service from Khan, my service adviser. Vehicle was promptly serviced and I am very satisfied with all of the repairs.
I recently went in to lease a vehicle from Jim Coleman Nissan and had a great experience from the very beginning to the end. Anand went above and beyond to make this a smooth and effortless process for me.
Great service. Friendly staff. They went out of their way to get parts needed and finished the work on the same day! Much appreciated!
Quick and very efficient service
I went to Jim Coleman Nissan for the first time to do a short test drive. Tony was very helpful and knowledgeable about the vehicle, which definitely made the experience enjoyable! He also promptly followed up and answered any questions that I had after leaving.
I had received excellent service at Jim Ellis. Superb customer service and I was able to get in and out for an oil change in under 90 minutes.
I had a great experience buying my new vehicle at Jim Coleman Nissan of Bethesda. I saw the car listed online and inquired about it before coming to the dealership to see it in person. Salesmen Ed and Terry took really good care of us and were not pushy or aggressive. Terry made sure we knew about all the features available on the vehicle.
Salesman Terry G was great to work with, easygoing, honest and professional.
Great place to go. Well organized and efficient. I cannot think about a better service.
Transparent. Easy to contact service. Although somewhat expensive they have coupons. So definitely look if there are coupons available. Will communicate and update you while waiting.
This is my first time going to Jim Coleman Nissan of Bethesda for regular service. I was attended to immediately and there was zero waiting in-line. I appreciate the shuttle service home. Ernesto was very attentive and courteous at the time for my service. He made sure to ask key questions about my automobile and it being my first time there. The service on my car was done within a 2-hour time frame which was good. Thank you again for the service and professionalism.
Service was smooth.. Service advisor was knowledgable Waiting lounge was clean and comfortable
After I discovered an issue with my service, Mr. Grant King, promptly reached out and asked me to bring my car back. He did an excellent job resolving the problem and provided outstanding customer service. Compared to my experiences at other dealerships, the service I received was fantastic. Thank you once again! I will continue to have my car serviced at Jim Colman and will recommend it to others.
Very pleased!
Service was nice. Having Uber was awesome. But no follow up. Asked several questions by email to my service advisor. Twice. No response. Didnt do the recalls they stated they would. Since no reply I have no reason why.
I brought my Nissan JUKE for service at Jim Coleman Nissan Bethesda for the first time (until then, it was serviced in a location less convenient). Professional service, from scheduling, through check in for service, to check out. Destiny Montague, my service consultant, was wonderful and kept me in the loop during the service. Thank you. Nava.
Yesterday was the first time I brought my Nissan JUKE for service at Nissan Coleman Bethesda. Service was professional and friendly from scheduling, through checking in for service, to check out. Destiny Montague was my consultant and she was excellent and kept me in the loop throughout the process of the service.
Amazing customer service. They are quick and really helpful
Very good service, it's my 3rd car that I'm doing lease with them, very recommended!!!
Great experience, thanks
Ernesto has been a huge help with getting my car issue fixed in a timely manner. Excellent communication and was very patient in this difficult time. I would recommend him to any future customers.
Excellent Service and attention !!!
My service technician did a great job explaining what the mechanics would be doing to my car once they found an issue. He was also able to set me up for a rental when I had to leave my car for said service
Everyone is so nice, and helpful. Well definitely send my friends and family!
I had a good time with a dealer to buy and visit them. They have great customer service. Thank you
Very friendly staff, easy and quick service.
I had the pleasure of working with Malick Ndiaye when I went to Jim Coleman Nissan. He was wonderful. Not pushy, very personable and overall great to work with. I would highly recommend going to him over at Jim Coleman Nissan. You will have a great experience and I love love my new Rogue!
I recently had an unfortunate experience with JIM COLEMAN NISSAN OF BETHESDA regarding a canceled extended warranty. Despite canceling the warranty within the stipulated timeframe, the dealership has failed to process my refund. I’ve made multiple attempts to resolve this issue through phone calls and emails, but each time I’m met with delays and vague responses. This lack of transparency and customer service is disappointing. I expected better from a dealership of this reputation. If you’re considering purchasing an extended warranty, be aware that canceling and obtaining a refund may not be as straightforward as it should ...
the best costumer service ever🙌
The service was quick and the waiting area allowed me to continue working remotely in confort.
Nice work!