Customer Testimonials
The service employees were efficient and provide great customer service. The wait time for basic maintenance was timely.
The best car service hands done. They really care about their customers making sure their needs are met. Enrique Diaz gets 5 stars for a great job. I am very grateful for all his help. I could’ve been in better hands. Thank you so much, Ms Stewart
After 30 years doing business with Jim Coleman, I still feel like a valued customer. My most recent experience with the sales, finance and title associates only strengthen that opinion. Bravo, DJ, Josue, Yancey and Katrina.
Excellent customer service and care. Highly recommend. Ask for Enrique for your service needs.
They fix everything I bring my truck in for so far so don't mess up your 5 stars and cut corners.
I bought a Nissan at Jim Coleman and am very satisfied with their service. I am a first-time car buyer and my agent, Sebastian, is very friendly and patient. He answered all my questions and called me to see if the car is all doing well. People here are all just very pleasant. The best thing is that they don't do markup and no market adjustment fees.
Had a coupon for oil change + tire rotation. Went in without appointment, and the car was serviced right away. Enrique at the service desk was very nice (as before). While I was waiting, I got texted for recommended services, and I was able to accept/reject - I rejected this time. But I plan to go back in for some recommended services later. Lobby had a WiFi, so I was able to work while waiting. I had a good experience there.
Nice people, quick service. Will definitely be coming back.
Rian is my Service Advisor at Jim Coleman Bethesda. He always give outstanding service very personal, professional and courtesy to his customers. He is truly an Ambassador for the organization. Rated 5 stars hands down. Thank you, Jim Coleman I bought my 2021 Rogue from this dealership and recommended this dealership to anyone in the market for a new or used vehicle... Don
Went in to trade my old 2007 Subaru Forester for a 2023 Sentra sv. Unfortunately, they didn’t have any in stock at the time but Terry was able show me a 2022 sr that was a little out of my budget since it had the premium package and a few extras. Really enjoyed all the comfort and safety features during the test drive and all the staff were very friendly and welcoming while I was there. Nicole was very helpful in securing financing with a rate and payment that I was comfortable with. We were able to make a deal in time ...
This is a great dealer and service department. I would highly recommend them to my friends and family.
I picked up a great used hybrid Ford Maverick last month at Jim Coleman. I knew exactly what I wanted, and the sales consultant I was working with, Joseph Siegel, never tried to upsell me or make me purchase any coverage that wasn’t needed. There were some issues with the technology for financing, but Joseph made sure that I was entertained and had everything I needed while I waited. He was personable and professional. Would recommend!
Fantastic team! I was looking to buy a car and was taken care of by Oba, and Yanci on the 1st day, then Dion and Sandra the next day. Such a great care and service they offered. I was hesitant on which car I wanted, I also needed time to weigh financing offers before making a decision; and they were patient, attentive, and so professional until the conclusion of the sale. Both managers on site on the day were also vert pleasant. I was even given a room to use for 30minutes on my own for a quick virtual meeting ...
Visited Nissan this past week, looking to trade in my car. Brandon helped me immensely. I'll be back for my next purchase!
At first I was a bit intimidated to go to a dealership, but my salesman Oba James made me feel Comfortable and was Very Knowledgeable, and made the Process Rather Enjoyable, thank You Oba !
Enrique Diaz is Top Tier. I bring all my vehicles to get serviced here and he takes care of them like they’re his own. Love doing business here. I won’t go anywhere else.
Sebastian has a wonderful personality and he’s great to work with. Definitely would recommend working with him
I’m in the process of looking for a new car. Sebastian Rivera was my sales consultant. I wanted to test drive the new Sentra and he was really good at explaining all the different features. It was a great a lot around service. 10/10 would recommend.
Sebastian Rivera is a great sales consultant. I came in to test drive the Nisan Altima. He was very knowledgeable about the vehicle and answered all my questions. I will definitely be returning to do business with him in the future.
Jim Colman dealerships are always the best. Even though I have no brand loyalty to car type over the past 5 years I have stayed loyal to this dealership. Every time I need service they treat me with the best intentions. Every time I need a new car for personal or business use they walk me through the process with genuine care. It’s just refreshing to have such a transparent dealership as a women! 10/10 will always come back here.
Enrique Diaz always makes the process of getting my car serviced a breeze. He recognizes me immediately when I walk in to drop the car off which feels incredibly welcoming. Another thing that I enjoy is that I don’t feel pressure on having to fix everything that is found wrong to be with the car. He helps you to understand what’s immediate vs. not.
Danelle was extremely helpful in making the finance process easy. Best experience ever.
Danelle is very friendly and knowledgeable about the finance process.
Enrique in service was a huge help! Will definitely recommend his assistance!
Enrique was a big help w/repair that was not needed
First time car buyer here! Excellent experience and fast service with Phil 🙏🏿he explained all the details and features, leaving no room for me to question! If you need a car, go ask for Phil.
I am a costumer of that dealer and not surprise always work really to make happy costumer very happy with then
Easy transaction. Friendly dealer and financial officer made the transaction super pleasant. Extra insurance they offer gives peace of mind too
great service, courteous staff. No sales, no unnecessary charges, good discounts as a courtesy to long term clients.
I came in looking for an affordable used car and I was so positively surprised by my experience. Mike went above and beyond helping me because I am not too knowledgable in the car buying process. He didn't try to use that to his own advantage and I appreciate that so very much!
I had a great experience. I drove almost and hour to get to the dealership and have been exhausted looking for a car for almost two weeks but the moment I stepped into the dealership it was an amazing experience. l purchased my first Nissan in 2004 and this is my third vehicle. I appreciate that they weren't just trying to sell me whatever vehicle that was on their lot but they took time and got me just what I wanted. Kudos to Oba James and the sales managers Dion and Stephan! 🙂🎉💯🚘✨️🥂🍾
Great service the BEST
Andre is the goto in parts. Actually, the whole team is great! Very professional.
Excellent deal on my truck along with superb customer service.
Came in to buy a part for my nissan and Gustavo was very helpful and attentive to my needs, went above and beyond. Will definitely come back!
“I was really pleased with my service at Jim Coleman Nissan in Bethesda. I was greeted by Andre the moment I walked in, he was very polite, knowledgeable, and patient. I went in to ask for a part for my vehicle and he made sure to take the time to help me find the right part and educate me on it as well. “
Ericka from auto parts really helped me through the process, my experience was great would recommend this place!
Samir is an amazing Service rep!! From the time that I called to see if I could bring my car in sooner than my scheduled Service appointment to the time that I left the dealership, I had the best experience with Samir. He was so attentive, he continuously kept me updated with the service on my vehicle, he did a very thorough job of documenting my issues, and he made sure I was totally filled in on what was found during the assessment on my car. This was by far the best experience I have had during a Nissan Service ...
Best customer service! Dean and Irina and the rest of the team make sure you get what you want and work thru so you can get the best deal! I love my baby! 😍
I had a really good experience purchasing Certified Nissan Rogue at this location. The staff is friendly and professional. My salesperson Willey is very patient and knowledgeable. I definitely would recommend Jim Coleman Nissan to anyone in or around the area.
Sandra and Dion are so nice, kind and respectful. They provided a reasonable offer for a great car, and the process were so clear. They even waited me to sign up for an insurance even after their closed time. I appreciate my experience in here
Came to this location with my father in search of my first car and already having specifics in mind. Sandra met us right away in the lot and after testing only two cars we found the perfect car with great milage. Sandra and Dion then made sure we had all the documents and information needed before we came to pick up the car. Everyone at this location is very kind and willing to help! Big shout out to Sandra and Dion for all of their help. They are very good with ensuring that even after your chosen vehicle has left ...
I'd spent a lot of time shopping for a 2022 Nissan Frontier truck in the DMV area, searching inventory and visiting dealerships. Left some of them with a bad taste in my mouth. Found a Frontier trim at Jim Coleman Nissan that matched my needs, BUT it was under recall. No problem! They located one that wasn't, and in a color I really liked. Can't say I was looking forward to working with them on the truck based on the experience with other dealerships, but right away the sales team and particularly Noah demonstrated they were much more ...
Service is amazing. They are usually very busy during the week. So, expect wait times at the service desk. The staff definitely knew what they are doing.
2nd auto I got here after my dealership of 30 years closed. I should have come here sooner. Could not have asked for more in a dealership
Ryan was a great help, 👍.
Just bought a car from Johana and she was very helpful! Had a great experience and will definitely be recommending her to my other family members!
I came in to look for a new daily driver. Sebastian helped me find the right vehicle for my needs, which was a Titan. good gas mileage, good power, great looks. cabin noise was also surprisingly low despite its size. The best part of nissan trucks is probably the warranty… 100k miles or 5 years, bumper to bumper. Something unheard of in the car industry. Thanks to Jim Coleman for selling me on this great truck.
I’ve been looking to buy a new altima, but not quite sure about my options. sebastian did a great job at breaking down the options for me. he has a great personality to accompany his patience with customers. definitely a different experience than at other dealerships. sebastian keep it up!
A++ dealership! Had a Great experience.Johana was very patient and made sure to answer all questions.
Sebastian was my sales person and he was great. He was very knowledgeable and was able to answer all my questions about the 2022 Rogue.
I was in the market for a 2022 Nissan Pathfinder but was unfamiliar with the trims and options. I ended up calling and speaking with one of the salesman by the name of Sebastian Rivera who was very knowledgeable and informative and of the options available for each. Sebastian was able to provide the ins and outs of every trim and I ended up deciding that the 2022 Nissan Pathfinder SL 4WD checked all my boxes and more. Thanks again for all the information, especially about those memory seats!
This is my first time purchasing a car from Jim Coleman Nissan, I was amazed at how attentive and friendly the staff is! Johana listened to my car needs unlike other dealerships I have been to. She went above and beyond to make the process as smooth and fast as possible!
Johana has made my life easy from buying cars from Jim Coleman Infiniti Dealership. 100% recommend buying from there.
I had a great experience on the phone with Johana she answered all my questions! She super kind and helped me buy a new Altima for my daughters Birthday!
I was hesitant to go back to this Nissan dealership, but I didn’t feel like driving to Silver Spring. My first experience last year wasn’t so great, so I took a leap of faith. I am so glad I did I test drove a Nissan rogue with Sebastien. He was so knowledgeable and helpful! Thank you Sebastien for restoring my faith in this dealership. I would love to buy but the price adjustment is bit much.
Sebastian helped me out this week. Giving me great information, not ready to buy, but I know I'll come to him when the time is right!
Noah is a superhero and his superpowers are kindness and patience. He also knows the inventory. He kindly, thoroughly explained features of the car I was unfamiliar with. Everyone was so nice, friendly. Danelle was all about the business, very professional, but also kind. It was a seamless, virtually effortless process to drive away with a beautiful car.
Sebastian did a great job helping me. He answered all my questions and made me feel comfortable.
Carl Morris offered excellent customer service. Answered all the questions and is very knowledgeable about Nissan product.
Just purchased my ‘19 Q60; Dion and his socks are the greatest!!!! April is the best and John rocks!!!!!!! Highly recommend !!!!!!
As a first time car buyer I had alot of questions. Luckily one of their salesmen Phil was able to help me out and give me some advice. Definitely recommend this dealership.
Let me tell you… if you come to this location please do yourself a favor and see Phil! Mom was trying to get in a new whip… We asked… Phil delivered. (And a t a reasonable price I might add). Always been a fan of Nissan cars in the family. This location has solidified that for sure!
I had a wonderful experience when I stopped by. The sales consultant Phil was really patient with us and made sure to answer all questions. Definitely know who to refer in the future for family and friends!
I had a very pleasant experience coming to this dealership when I was on my car hunt. One of the salesmen, Phil, was very helpful and knowledgable of the vehicles!
I had a great experince regarding my recent lease. Carl morris was very helpful and pleasant to deal with.
Rians quick and very knowledgable and one of the best ones there! We will always come service here
Great service, rian was awesome and taylor hopkins with the follow up
I bought my new vehicle from Jim Coleman which had some issues that should have been fixed before I bought it. I let the service advisor Enrique know the issues and after talking to his manager Taylor they did nothing but make sure the vehicle was fixed with no hesitations. Enrique and a Taylor both showed Amazing customer service. They have done nothing but be Great and I just want to give them their kudos for doing their job very well. Due to the Great service they provide, I will go no where else.
Phil took Great care of me when I came to test drive an Altima. He went over all the features with me very swiftly and was very knowledgeable about the vehicle. He was very calm and patient during our test drive and made me feel like the vehicle was already mine. More people should model after his impeccable customer service.
I went looking for a car and Willy Bedzigui greeted me at the door. He was very helpful and answered every single one of the questions that I had! He was very professional!
Danielle Watson is AMAZING. She is very thorough and communicative. I took my car to another Nissan dealership for service 5 times in the past 3 months for the exact same issue with no resolution. Jim Coleman Nissan of Bethesda had my car less than 2 hours before Danielle and the service technicians had an answer to my 3 month mystery. This is definitely my go-to service center from now on and it is all thanks to the excellent service I received with Danielle!
We had an excellent experience at Jim Coleman Nissan! I called in to check vehicle availability and was greeted by a sales manager named Dion. He went right out to the lot and took pictures of the truck we were interested in. Dion and his team were great! In the matter of 4 hours we had the exact vehicle we were looking for and they even stayed an hour past closing to help close the deal. Highly recommend!
Usually, I dread taking my car in for service at any shop; however, my experience with service at this Jim Coleman location has been excellent. My initial conversation was with Dennis Moore regarding what was needed and he handled it superbly from there. Dennis was professional, courteous, knowledgeable and friendly. He addressed all of my concerns and I left knowing my car was in good hands. Once service was complete, I was promptly contacted and I left pleased with the results. Nice to know I can take my car in for service without dreading it. Thank you, Dennis, for a ...
I test drove the new 2022 Nissan Rouge, awesome! Richard and Michael Webb were all so helpful and made the process so so smooth. I will definitely work with these folks soon.
Front to back professional and knowledgeable staff. Jim was so nice following up. Thanks team
This dealership is by far one of the smoothest most honest deals I have ever done. I met with Umar the GM who is the reason why this dealer runs as efficient and honest as they do. Thank you once again Umar for all that you did.
I brought my car in to get an oil change and address some concerns I had. I first need to mention I live in California, MD, which is quite a distance From Bethesda. There is a Nissan Dealership 5 minutes from my house where I technically could go to and get my oil changes. Still, I had some issues that could only be rectified at the Infiniti dealership where I purchased my vehicle. Buddy Morris is the General Manager at Jim Coleman Infiniti in Bethesda. The level of professionalism and quality of customer service he gave was excellent. He heard my ...
Awesome Customer Service, Great Salesman!’
I had the pleasure of working with Kris and he was so helpful and patient with me while I was looking for a car. I cannot recommend him enough
Amazing experience!
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Your salespeople and the service people at Jim Coleman that's awesome I would definitely recommend them to anyone!!
Kirk was fantastic along with Danielle, they listened and helped me purchase the car I wanted. They explained all the benefits of Nissan and the Nissan Fiancing
My husband and I visited several Nissan dealerships in the DMV area over the past few months in search of a Nissan Sentra S for our daughter. We submitted an online request at Jim Coleman Nissan Bethesda and was contacted right away by Irina and shortly thereafter by Dion. They found the perfect car for our daughter - 2022 Nissan Sentra SV and the price was much lower than the quote we received from other dealerships. It was a pleasure meeting and working with Irina and Dion. They both were very professional, informative, and friendly. We had a great experience and ...